Policies
THE JENESIS HOUSE ELEVATED STAY COMMITMENT
The Jenesis House has established its Elevated Stay Commitment in accordance with guidelines from the National Institute of Health (NIH), and Centers for Disease Control and Prevention (CDC), These enhanced protocols have been designed to provide further assurance to our guests about the measures we are taking in advance of and during their time at our sanctuary retreats.
To further create a space of tranquility and mindfulness, The Jenesis House is a non-smoking property and our rooms are not equipped with televisions or minibars. Each of our Guest Studios has a selection of our signature teas and tea kettle.
Throughout your stay, our Retreat Hosts are available to help you with anything you may need. The Host desk is available by text or phone at any hour.
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DEPOSIT TERMS & CANCELLATIONS
All Retreat reservations require a 30% deposit at the time of booking, with the remaining balance payable by credit card per payment plan. Taxes and gratuities are included in all retreat packages. Spa services are subject to a 20% discretionary gratuity.
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For Retreat reservations, Because there are limited spaces on all of our retreats, all bookings are FINAL. However, if you need to reschedule to a different retreat date up to 48 hours in advance a 100% credit can be used towards your next retreat with us while available.
Email: stay@TheJenesisHouse.com
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MODIFICATION POLICY
Please note that a change in the length or dates of your reservation may result in a rate change or additional fees.
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CHECK-IN / CHECK-OUT
Check-in begins at 3:00pm daily and we accept arrivals until 8:00pm. If you plan to check-in outside of these hours, we request that you notify our team ahead of time so we can best prepare. Check-out is at 11:00am.
Upon departure, please be sure to return your keys to your Retreat Hosts. Unreturned keys are subject to a $75 fee.
For the security of our guests, our property is gated. During open hours (9:00am – 6:00pm), you may ring the call button for entry. Outside of these hours, we ask that you request a gate code from our Retreat Hosts for self-entry or call your Retreat Host for assistance with access.
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PETS
We appreciate the special relationship between pets and their owners; however, pets are not allowed at The Jeneiss House. This policy does not apply to guide dogs and service animals.
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CHILDREN
All guests must be 18 years or older to visit or stay at The Jenesis House.
SUBSTANCES & LIABILITY
The Jenesis House is a substance-free, non-smoking (including electronic cigarettes) facility. In the event that a room or other interior space needs to be cleaned due to any measure of smoke residue or other damage, the guest will be assessed a $500 minimum cleaning fee.
We encourage guests to refrain from drinking alcohol for at least 12 hours before any treatment. The deep nature of our therapies requires a clear mind and body for the benefit of the guest and practitioner.
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VALUABLES
The Jenesis House assumes no liability for guests’ valuables. We encourage you to keep your possessions secured within your studio safe.
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RETAIL
All facial and body products purchased from The Jenesis House are final sale.
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Common Spaces
Individual hand sanitizing stations are available throughout our common areas and frequent use is encouraged for both guests and staff.
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COMMON SPACE CONDUCT
Common spaces at The Jenesis House are designed for the well-being and comfort of all guests. We request that you refrain from speaking on cell phones or playing music in public spaces. While there is no dress code, please maintain a level of presentable attire among others.
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Spa & Treatment Rooms
All staff members are provided face masks and are given the option to wear a face mask while performing treatments. If you for any reason, feel uncomfortable please do not hesitate to request a mask.
All spa guests are requested to depart at their scheduled departure time in order to maintain proper social distancing.
Already standard for The Jenesis House Spa’s hygiene protocols, fresh coverings will be placed on face cradles, linens will be changed, and tables will be thoroughly sanitized between appointments.
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To protect the well-being of our therapists and other spa guests, The Jenesis House reserves the right to cancel or reschedule your appointment should you arrive for your appointment in ill health.
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RATES & GRATUITY - For Additional Fee Treatments
All prices are quoted in U.S. dollars. Services are subject to taxes and a 20% discretionary gratuity.
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PREPARING FOR YOUR TREATMENT
Please arrive 15 minutes prior to your appointment time in order to change and become oriented with our facilities. Please be aware that arriving late may affect the length of your treatment. Your service will end on time so as not to delay the next guest. We appreciate your understanding and cooperation.
Kindly note, that shaving is not recommended prior to any body exfoliation treatment. We suggest men shave at least three hours before a facial treatment.
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WHAT TO BRING
Guests receiving Healing Arts therapies, Thai Massage, or Shiatsu are requested to wear loose, comfortable clothing for their treatment.
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Wellness Activites
Social distancing will be practiced throughout any activity for the health and safety of both our guests and staff.
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PREGNANCY
We have designed special treatments for expectant and nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable for you. Guests must be at least 12 weeks along in order to receive spa treatments. Guests are responsible for obtaining consent from their doctor prior to receiving any treatments. Steam, saunas and plunge pools are not recommended during pregnancy.
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MEDICAL PERMISSION
It is the responsibility of the guest to consult with their primary care physician or doctor prior to receiving any services at The Jenesis House. When you make your reservation, please notify your reservationist if you are pregnant or have high blood pressure, allergies, physical ailments, or special needs.
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Culinary
A NOTE ON AMENITIES & MEALS
Our property amenities and culinary program have been thoughtfully chosen to encourage a reflective and nourishing environment. Every meal is planned with careful attention to your needs and the timing and communal setting are an integral part of The Jenesis House experience.
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Guests will have the choice between various, socially distanced indoor and outdoor dining areas or in-room dining to enjoy breakfast, lunch and dinner.
For those choosing to enjoy in-room dining, guests will be notified by text message when their food has been placed outside the entrance to their studio.
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