Shipping & Returns

Refund POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to report any damage or issues with your product.

To be eligible for a return, your item must be damaged or broken. Email hello@thejenesishouse.com include a photo or video of the item that is damaged,  and we'll gladly issue a refund or a replacement unless more information is needed. Items sent back to us without first requesting a return will not be accepted.

If your purchased item is not damaged, we do not accept returns. We also do not accept returns on sale items. You can always contact us with any return questions at hello@thejenesishouse.com. 

Detailed Shipping & Refund Overview

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, whether physically or via picture, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Lead Times

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

Summer Shipping 

For candles and other body products, we ship Monday - Wednesday to prevent damaging the integrity of our candle wax by sitting in hot conditions over a weekend.